Orders placed before 2pm AEST, Monday–Friday will ship that same day.
Orders placed after 2pm will be sent the next business day.
Orders placed after 2pm AEST on Friday and throughout the weekend will ship the following Monday.
We offer a flat rate $6.00 for standard shipping to your door anywhere in Australia.
We use Australia Post for most of our express shipping and charge a flat rate of $9.00
If you order 500g of coffee beans or make up the total weight of coffee beans to the value of 500g IE: 1 x 250g Crafted Beans and 1 x 250g Hunter Beans. We will send it as standard shipping to you for FREE anywhere in Australia.
As soon as your order has been dispatched from our warehouse, you will receive a shipment notification email with the tracking information for your item(s).
* While 90% of our deliveries fit within the 2-5 business day delivery estimate, Western Australian, Norther Territory and remote areas may attract longer shipping times (5-10 business days).
We make every effort to ensure we provide the fastest delivery times possible and at the best possible price.
Delivery times above are estimates only. Delivery times apply from the date of dispatch, not the date orders are received and refer to business days not calendar days. We make every attempt to ensure all deliveries arrive within the estimated time frames above however sometimes events occur that are out of our control. If your order is more than 2 business days late based on the above guidelines please contact us and provide your name, order number and date of order.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
If requested, we will provide you with an estimated date for delivery of all parcels.
While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with delivery companies who we believe will do their best to deliver products in the best condition and by the estimated delivery date.
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
-Save your address and card details so you can shop even quicker in future
How do I reset my password?
If you've forgotten your password, request a link to reset it or follow the ‘Forgot your password’ instructions on the ‘Account’ page.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size.
If you need to make any amendments to your purchase, please email us at email@example.com soon as possible and we’ll see what we can do.
Yes, provided there is still a balance remaining on the card.
Yes. You can redeem another gift card during checkout.
No, you can't use a gift card to buy another gift card.
es, gift cards are applied to the final order total which includes shipping and taxes.
Yes, gift cards are a form of payment.
No, you can't reload a gift card.
We can do that for you. Send us an email to firstname.lastname@example.org
From the accounts page and head to the "Manage Subscriptions" page. Here you can change all aspect of your subscription and includes the following -
- Update billing and credit card details.
- Update shipping details.
- Amend products in the subscription.
- Change the frequency of the subscription delivery.
Coffee is packed and dispatched every business day from our Brisbane warehouse.
Your first payment will be charged on the day you purchase your subscription, with subsequent payments followed weekly, every 2 weeks, every 3 weeks or every 4 weeks etc depending on your subscription frequency.
$6.00 for order under 500g of beans, Free for orders over 500g.
Yes. Subscriptions make the perfect gift and all you need to do is fill out the recipient's details in the Shipping information.
Yes. Simply log into your account and place your subscription on hold. You can restart your subscription at any time.
Yes, you have the option to skip a delivery. Simply log into your account and choose the option to skip your next delivery. The subsequent delivery will process and be delivered as normal.
Yes. Simply log into your account and update your preferred frequency, coffee selection or size at any time.
Simply log in to your Fox Coffee account and cancel your existing subscription.